However, you can only get customer support through Twitter and Facebook. On Twitter , Ubisoft posts announcements about new games, server issues, outages, and troubleshooting techniques.
You can either tweet them your question or send them a direct message. Take note that responses may not be as quick as those in their Customer Support Chat feature. Ubisoft has a customer support page on Facebook that displays the same posts as its Twitter account. Here, users can comment on the posts and ask for help.
The admins reply most of the time. Alternatively, you can send them a private message about your issue. Ubisoft also has an Instagram account where you can follow them to be updated on their latest releases.
Their Youtube channel has game trailers and live streams. They post announcements and teasers on their main Facebook account. Never send malicious, illegal, or threatening content. If you wish to contact customer service by mail, you can send a letter to the relevant address below:. You can find mailing addresses for other countries on their Contact page. Stop waiting for a real human to answer the phone. You can sue any company that has infringed your rights in small claims court.
DoNotPay can help you with that too! The basic steps are pretty simple:. If you still need help, you can leave a comment below. Other readers who have experienced the same issues may be able to assist you. Alternatively, you can go to Reddit to read threads by other users.
We can help you resolve anything from reporting stalkers , robocalls , spam emails , and spam text messages to applying for clinical trials in any U. We can also help you save money by resolving your problems with high bills , canceling any subscription you no longer need, or assisting you with parking ticket appeals.
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The list is exhaustive and ever-expanding. Ubisoft's Unsolicited Ideas Policy Ubisoft appreciates your enthusiasm and the time and energy you spend playing our games. The purpose of this policy is to avoid potential misunderstandings or disputes if products, services or features developed or published by Ubisoft might appear to be similar or identical to ideas that may have independently occurred to you.
Terms of Idea Submissions If, despite our request that you not send us your ideas, you still choose to submit them to Ubisoft, then regardless of what your letter says, the following terms shall apply to your Submissions.
You agree that:. Ubisoft shall have no obligations concerning the Submissions, including but not limited to, no obligation to review or return any materials or acknowledge receipt of any Submissions. Ubisoft may use, redistribute, or disclose the Submissions worldwide without any restriction, in any way and for any purpose whatsoever, commercial or otherwise, without any compensation or credit obligation to you or any third party. Feedback While we cannot accept unsolicited ideas, Ubisoft is always pleased to receive feedback regarding its existing features.
Please only provide specific feedback on existing features, and do not include ideas that our policy will not permit us to accept or consider. We simply request that you send us your feedback following the directions above.
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